FREQUENTLY ASKED QUESTIONS

Everything You Need to Know

Where can I find prices and availability?

Pricing for individual rentals are available on our product page here. Booking for individual rentals are available here
Does the price include delivery and setup?

We offer delivery and setup on all orders within Lethbridge and surrounding areas. If you would like to know the delivery fee for outside this area, please send us an email.
When do you set up and pick up?

We set up the morning of your party between 7am-Noon. In the case you need a special delivery time, please let us know and we will do our best to accommodate. We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested after 9pm will incur an additional charge of $50. If you need a pick up after 9pm, please email us to discuss before booking.
What from of payment do you accept?

We accept debit, credit, cash, paypal, check and e-transfer. If paying by cash, please have exact change as we do not carry cash on hand. Payment in full is due at the time of your rental delivery.
What surfaces do you set up on?

We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, dirt and uneven surfaces.
Will the inflatable be clean?

The inflatable will be totally clean! We wash and dry our inflatables immediately after each use.
Do you require a deposit?

We require a $100 non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental.
What is your cancellation policy?

We understand things change! We ask you to give as much notice as possible so we can accommodate other customers and reorganize our delivery crew. If you cancel at least 3 days in advance, we will hold your deposit and you can reschedule for up to one year from your original event date! If you need to reschedule more than once, a $50 inconvenience fee will be charged. If we receive less than 3 days notice, we reserve the right to keep your deposit and charge you in full for the rental.
Do you have a weather policy?

If it is raining the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for any date within one year. The rain will not hurt our inflatables. We encourage you not to cancel due to rain, as most times it is only scattered showers. If rain is in the forecast, you have until 7:00am the morning of your rental to let us know if you are going to postpone.
Are balloons included?

All balloons would need to be booked through a separate balloon artist. We are happy to refer you to our favorites in the area!
Is there anything else I should know?

Yes, thanks for asking! Modern bounce houses require an extra level of care to maintain their beauty and safety for all guests! There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs. Adult supervision is always required.